[SFtrack] Updated: (XCF-3078) ACD: ACD Server Configuration failed and agents are not ringing
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http://track.sipfoundry.org/browse/XCF-3078?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
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Ashwini Madapatty updated XCF-3078:
-----------------------------------
Attachment: call.xml
sipx-configuration-moon.qantom.int.tar.gz
> ACD: ACD Server Configuration failed and agents are not ringing
> ---------------------------------------------------------------
>
> Key: XCF-3078
> URL: http://track.sipfoundry.org/browse/XCF-3078
> Project: sipXconfig
> Issue Type: Bug
> Components: ACD
> Affects Versions: 3.11.8
> Environment: sipxproxy 3.11.8-014067 2008-11-22T02:53:26 oem-centos5
> sipxconfig 3.11.8-014067 2008-11-22T03:06:19 oem-centos5
> Reporter: shobha rani
> Attachments: call.xml, sipx-configuration-moon.qantom.int.tar.gz
>
>
> Precondition:
> Add a ACD Server
> Configuration:
> Queue: q1
> Assign 3 Agents A1(441), A2(442) and to q1
> Call routing scheme :Circular
> Answer mode : Immediate
> Maximum ring delay : 20
> Maximum Queue Length:2
> Maximum wait time:60
> Welcome Audio: Welcom.wave
> Queue Audio: queue1.wave
> Agent wrap-up time: 0
> Agent Non-Responsive time: 0
> Maximum Bounce Count: 0
> ACD Line 222 assigned to q1.
> Steps to reproduce:
> 1. Signed-in all the agents from ACD Presence.
> 2. Activate the ACD server.
> 3. Dial the ACD line 222 from user 203.
> Expected Result: Agents Assigned to q1 should start ringing.
> Actual Response:
> 1. User 203 prompted welcome audio message but agents didn't ring even after
> waiting for more than 7minutes and call doesn't get terminated.
> 2. The agents appear to be signed in under ACD Presence and also in
> sipxacd_events.log
> Observation: when ACD Server is activated the Job status shows that the "ACD
> Server Configuration 1/1/08 2:47 AM 1/1/08 2:47 AM Failed "
> Call Id: 2592da45-29b4c713-37470406@xxxxxxxxxxxx
> Attachments : sipxacd.xml
> Snapshot
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