[SFtrack] Updated: (XECS-1502) allow ACD queues to be prioritized
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http://track.sipfoundry.org/browse/XECS-1502?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
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Martin Steinmann updated XECS-1502:
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Fix Version/s: 4.0
> allow ACD queues to be prioritized
> ----------------------------------
>
> Key: XECS-1502
> URL: http://track.sipfoundry.org/browse/XECS-1502
> Project: sipXecs
> Issue Type: Improvement
> Components: ACD
> Reporter: Michael Haag
> Fix For: 4.0
>
> Attachments: acdprioritypatch.txt
>
>
> as per salesforce case 4212, https://na4.salesforce.com/50060000004UcIw,
> here's a request from Pawel at Halo in Poland:
> "Is there any way I can have an ACD queue priority in sipXecs? I have agents
> in multiple queues and would like them to answer calls from the priority
> queue first - then from low priority queues. Moving queues up and down in
> sipXconfig in context of an agent does nothing."
> One way to do what he wants may be to do add a new queue Call Routing Scheme,
> based on a new definable agent attribute called "priority".
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