[SFtrack] Commented: (XECS-61) In ACD, when audio file is de-selected, audio file name is not removed from queue parameter in xml file
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http://track.sipfoundry.org/browse/XECS-61?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#action_24825
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Bob Andreasen commented on XECS-61:
-----------------------------------
Woof!
Including Damian on the response. Response in line.
On Tue, 22 Jan 2008 14:30:12 -0500, Bob Andreasen <bandreasen@xxxxxxxxxx> wrote:
> > Woof,
> >
> > I'm looking at XECS-61 and need some suggestions on how to fix this
> > properly.
> >
> > Here is the situation: Admin, de-selects an optional parameter such as
> > the welcome-audio attribute and re-activates the the ACD server. The
> > ACD server then looks at all the parameters in the set request and
> > updates anything that was included in the set.
> >
> > However, de-selecting attributes like welcome-audio, results in an
> > xml-rpc "set" request that simply does not include the welcome-attribute
> > attribute.
> >
> > This could be fixed in a number of ways. Obvious options:
> >
> > 1) Rebuild the configuration after each set
> > --> Assumes all data is always sent, not sure that will always be
> > the case?
Can the config team confirm this would work?
> > 2) Clear attributes not included in the set
> > --> Same as #1
> > 3) Ask the configure server to send any empty value for these attributes
> > --> Ugly, but would work.
> > 4) Ask the configure server to send Delete for attributes like this.
> > --> Seems like it fits the design/architecture.
This one seems to make the most sense. If the attribute changed to
"gone", then it should have sent a delete.
Plus, it pushes the problem back to the config team! (Cool!)
> >
> > What are your thoughts?
> >
> > Thanks,
> >
> > Bob
> >
--Woof!
> In ACD, when audio file is de-selected, audio file name is not removed from
> queue parameter in xml file
> -------------------------------------------------------------------------------------------------------
>
> Key: XECS-61
> URL: http://track.sipfoundry.org/browse/XECS-61
> Project: sipXecs
> Issue Type: Bug
> Components: ACD
> Affects Versions: 3.6
> Environment: sipxconfig 3.4.0 006876 2006-07-14T23:01:49 RHE4
> sipxvxml 3.4.0 006876 2006-07-14T23:05:19 RHE4
> sipxpbx 3.4.0 006876 2006-07-14T23:13:52 RHE4
> Reporter: Lih-Shyng Tzeng
> Assignee: Bob Andreasen
> Priority: Minor
> Fix For: Sprint, 3.10
>
>
> Description:
> When you de-select the audio file and activate the server, adio file is
> removed from the configserver.
> In xml file, audio file is deleted.But in Queue parameter, audio file name is
> still present until you upload another .wav file
> Verified with:
> sipxconfig 3.6.0 007686 2007-01-18T13:59:30 eagle.pingtel.com
> sipxpbx 3.6.0 007686 2007-01-18T14:43:29 eagle.pingtel.com
> Issue still exists.
> Note: Even if the Welcome audio is deselected , it is getting played.
> If the queue audio is deselected, it is not getting played.
> Issue is only with welcome audio.
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